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Guest Service Associate
Location:
Salem, MA
Description:
Job Title: Front Desk Agent at The Cove Hotel Location: 40 Bridge St, Salem, MA JOB SUMMARY Are you the warm smile that lights up a room? The friendly face that makes every guest feel right at home? The Cove Hotel is searching for a charismatic Front Desk Agent to be the heart of our guest experience. This role isn't just about checking guests in and out; it's about creating unforgettable memories and ensuring every stay is extraordinary. You will also oversee operations at The Beverly Hotel, a contactless hotel, ensuring smooth and memorable guest experiences across our total of 51 rooms combined. As the “face” of The Cove Hotel, you’ll be our guests’ first and last impression, making each interaction count. Your mission is to make every guest feel valued, welcomed, and delighted from the moment they step into our charming haven. Responsibilities:• Keep the front desk area tidy and well-stocked with necessary supplies (pens, forms, paper, etc.).• Greet and welcome guests with a warm, genuine smile.• Answer guest inquiries and address complaints with patience and professionalism.• Handle all incoming calls and either redirect them or take messages.• Receive and distribute letters, packages, and deliveries.• Check, sort, and forward emails promptly.• Monitor office supplies and place orders as needed.• Keep accurate and updated records and files.• Assist with additional tasks as assigned, such as travel arrangements and scheduling.• Oversee operations at The Beverly Hotel, ensuring seamless contactless check-ins and guest satisfaction.• Guide guests through their entire stay, from check-in to check-out, ensuring their needs are met.• Share local area highlights and recommendations with guests.• Take a hands-on approach to operational needs, addressing guest requests, and completing reports. Qualifications:• Proven experience as a front desk representative, agent, or similar role.• Familiarity with office equipment (e.g., fax machines, printers).• Knowledge of office management and basic bookkeeping.• Proficient in English (both oral and written).• Excellent knowledge of MS Office (especially Excel and Word).• Strong communication and interpersonal skills.• Good organizational and multitasking abilities.• Problem-solving skills.• Customer service orientation.• High School diploma; additional qualifications are a plus. Compensation: $16 - $17 yearly About Company: Why Join Us? At The Cove Hotel, we believe in creating a supportive and engaging work environment where every team member feels valued and empowered. We offer competitive compensation, opportunities for growth, and a chance to be part of a dedicated team committed to excellence. If you have a passion for hospitality and a knack for making people smile, we’d love to hear from you. Apply today and be part of a place where both guests and employees are treated like family. The Cove Hotel – Where every stay is a story waiting to be told
Company:
The Cove
Posted:
May 21 on WizeHire
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More About this Listing: Guest Service Associate
Guest Service Associate is a Real estate Guest Service Associate Job at The Cove located in Salem MA. Find other listings like Guest Service Associate by searching Oodle for Real estate Guest Service Associate Jobs.
Guest Service Associate is a Real estate Guest Service Associate Job at The Cove located in Salem MA. Find other listings like Guest Service Associate by searching Oodle for Real estate Guest Service Associate Jobs.