Senior Support Analyst - D365 | Analyst in Other Art & Media Job Job at Crimson | 7274691797

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Senior Support Analyst - D365

Location:

Coatham Mundeville

Description:

D365 Senior Support Analyst Hybrid/Birmingham Salary - £45,000 - £50,000 per annum D365 Senior Support Analyst required work alongs D365 Senior Support Analyst Hybrid/Birmingham Salary - £45,000 - £50,000 per annum D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well as the steps taken to resolve the issue. Provide in-depth knowledge of the D365 CE application and evaluate the customer’s business processes against the standard D365 CE functionality where required. Responsible for documenting the business requirements which express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the Dynamics 365 CE application, the D365 Senior Support Analyst should facilitate the customer’s decision-making process and develop the functional design document that will drive the development process. Technical requirements: Design, create and configure Dynamics 365 CE / Power Platform solutions implementing ‘low code, no code’ approach. Dynamics 365 CE/CRM product experience on the following: Sales – Lead / Opportunity / Quote / Order / Invoice. Marketing and campaigns ▪ Including. Visit ListedBuy for more information.

Company:

Crimson

Posted:

May 18 on ListedBuy

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