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Guest Ambassador : Rombauer
Location:
Saint Helena, CA
Description:
E. and J. Gallo Winery Privacy Policy Why Gallo? With a global portfolio of over 100 unique wine and spirits brands, we are the largest family:owned winery in the world. Apply Today Our Brands. Your Future. Position will be located at the Tasting Room at Rombauer Vineyards in Saint Helena. COMPENSATION Hiring Salary Range Posted: set rate listed as 20.87 / hr : 28.18 / hr Perks and Benefits :This position includes a competitive benefits package.: Winery : Please click here to view our full list of benefits or click here to watch our video. Expected to close on: 5/17/24 SUMMARY The Guest Ambassadors are the first point of contact for each guest that visits. They will ensure a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit. With a professional and welcoming demeanor, they will greet all guests including reservations and walk:up visitors. They will use their knowledge to lead the guest to the best possible experience to fit their needs while keeping the overall daily availability top of mind. They will manage the flow of traffic while also being a resource to their teammates. What You Will Do: typedisc:: Guest Ambassador and Consumer Relations (60): Greets and checks:in all visitors. Including both walk up customers, and those with a reservation.: Curates the experience to meet the customers' requests/special needs.: Accurately tracks reservations and customer information.: Manages seating for all guests including special requests, special occasions, large groups, and multiple experiences. Ensure appropriate tables are reserved and signs are placed on tables.: Pour guests an opening splash when appropriate. : Ensures guests understand property layout and experience.: Provides guests with anything that they will need for experience. Including but not limited to menus, pricelists, water, birthday gift, special occasion sign, chairs, pens, club forms, blankets, heaters etc....: Constant communication with other guest ambassadors, wine educators, and management to ensure the flow of tables will meet our guest need and reservation numbers. Ensures wine educators and managers are aware of any special requests or concerns. : Provides general tourist information. : Reservation management: making reservations, booking walk ins, and adjusting calendar to meet daily needs.: Takes orders, schedules reservations, responds to general inquiries and performs daily sales using the POS system.: Multi:tasks while remaining focused on providing excellent customer service. : Reports positive and negative guest feedback to Managers. : Occasionally performs data entry in support of wine club or web sales. : Cash register management and reconciliation. : Tagging and stocking of weekly cheese case order.: Anticipates guest needs.: Retail Sales Support (30): Supports tasting and tour areas with glassware, waste removal, wine tasting tools and literature: Assists with preparing the Retail Sales Room for guests. Ensures the proper opening and closing procedures of the Sales Room and Winery are carried out in a thorough manner following the checklist provided by management. : Maintains a stocked cheese case and retail space throughout the shift. Assist guests in the tasting room with retail and food purchases.: Keeps workspace including warehouse, staff bathrooms and breakroom clean. : Regularly checks guest bathrooms multiple times per shift. This includes both indoor and outdoor restrooms. Cleaning and restocking all bathrooms as needed. : Warehouse/Inventory: Maintains orderly warehouse space including breakroom. Keeps wine and merchandise stocked in tasting room. Creates wine and merchandise displays in the tasting room. Accurately samples out wine for
Posted:
May 11 on Tip Top Job
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More About this Listing: Guest Ambassador : Rombauer
Guest Ambassador : Rombauer is a Human Resource Guest Ambassador Rombauer Job located in Saint Helena CA. Find other listings like Guest Ambassador : Rombauer by searching Oodle for Human Resource Guest Ambassador Rombauer Jobs.
Guest Ambassador : Rombauer is a Human Resource Guest Ambassador Rombauer Job located in Saint Helena CA. Find other listings like Guest Ambassador : Rombauer by searching Oodle for Human Resource Guest Ambassador Rombauer Jobs.