This listing was posted on Tip Top Job.
Manager : Front Services
Location:
Las Vegas, NV
Description:
Position Overview: The primary responsibility of the Manager : Front Services is to oversee and direct the work of a team of approximately 20 Guest Services team members for various roles within the operation, manage the daily operation of the Guest Services Department, be a liaison between internal departments and assist with guest needs. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures. This is a safety:related position. Essential Duties and Responsibilities::Oversee day:to:day operations and manage Guest Services areas and Team Members, including, but not limited to, baggage handling, traffic control, valet services, busser and runner in guest services, etc.:Interfaces with the various operational and non:operational departments including but not limited to the Business Center, Package Center, Housekeeping Department, Front Office, Security, Concierge and Floral Services.:Coach, train, direct the work of new hires, provide recommendations regarding 90 day probationary periods and provide leadership and guidance to assigned team members.:Handles team member complaints and concerns and makes recommendations regarding serious discipline, termination, and change in status of probation for consideration by higher management.:Conduct assigned one on one meetings with team, establishing goals, discussing progress and communicating relevant property information.:Keeps information confidential as requested by management.:Monitors, manages and seeks ways to improve daily productivity and time efficiency of Guest Services operations.:Maintains complete knowledge of correct maintenance and use of equipment, and uses equipment only as intended. Additional Duties and Responsibilities::Anticipates guests' needs, responds promptly, and acknowledges all guests, while maintaining positive guest relations.:Responds to incoming calls within three rings, using correct salutations and telephone etiquette.: Manages responsibilities for the department to include: hiring of new Team Members, promotions, creating a work environment that promotes teamwork, performance feedback, discipline, recognition, and termination. :Monitors and ensures that staff perform their job functions to facilitate guests needs and to the hotel's expected level of service.:Conducts Performance Enhancement Meetings of designated staff annually or as needed, depending on date of hire and/or completion of 90:day introductory period.:Provides timely delivery of any items requested by guests.:Retrieves items from landing/service areas and returns to proper storage area.:Monitors assigned areas and maintain cleanliness by removing trash, wiping down shelves and counters, sweeping and removing non:floor closet items.: Consistent and regular attendance is an essential function of this job.:Performs other related duties as assigned. Additional Duties and Responsibilities:Company Standards of Conduct All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct. Additional Duties and Responsibilities:Minimum Qualifications:: 21 years of age.: Proof of authorization/eligibility to work in the United States.: High school diploma.: Must be able to obtain and maintain a valid Nevada Drivers License and Alcohol Awareness (TAM) card, as well as any other certification or license, as required by law or policy. : 2 years of experience in guest services.: 2 years of experience as a supervisor in the hospitality industry preferred. : Ability to communicate clearly and effectively in English, both in spoken and written form. : Strong interpersonal skills with the ability to communicate effectively with guests and other
Posted:
May 1 on Tip Top Job
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More About this Listing: Manager : Front Services
Manager : Front Services is a Executive Manager Job located in Las Vegas NV. Find other listings like Manager : Front Services by searching Oodle for Executive Manager Jobs.
Manager : Front Services is a Executive Manager Job located in Las Vegas NV. Find other listings like Manager : Front Services by searching Oodle for Executive Manager Jobs.