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Planning Specialist - Customer Experience
Location:
Wyomissing, PA
Description:
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! Key Relationships: Planning & Scheduling Supervisor Planning & Scheduling Sr. LeaderDirector Routing and Scheduling VP LogisticsBranch Managers, Service Managers, and TechniciansContact Center colleaguesNorth America Managers and ColleaguesKey customersStrong relationships within customer organization and Field Job Summary: This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians. Key Performance Indicators: Work Orders scheduled per day/month30 and 60 day completion ratePlanned Miles between Work Order Principal Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:Creates route plans using work order data and route analysis softwareCommunicates routes within assigned territory to service personnelSummarizes and reviews plans daily with the Service Planning SupervisorCreates summary reports daily and provides to supervisorPerforms other duties as assigned CANDIDATE SUMMARY Required Experience: Advanced knowledge of Routing and Scheduling software systems Advanced knowledge of the company's branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demandVerbal and written communication skills, including public speaking Analytical skills and attention to detail Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulationsAbility to manage multiple, repetitive tasksBasic understanding of texting software or other forms of software needed to accomplish this objectiveAbility to effectively interact with co-workers and the publicBasic knowledge of the company's operating systems Required Leadership Traits and Characteristics: Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details. Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders. Formal Education, Qualifications or Training: High school diploma or (GED) or equivalent combination of education and/or experience in the service industry1-2 years of related experience as dispatcher and/or customer service agent Physical Demands and Working Conditions: The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers, phones and etc. Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Incumbent is required to have : Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. Incumbent will be subject to : Inside working conditions: The change of building environment such as with or without air conditioning and heating. Why Choose Rentokil ?A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your careerRentokil is a Drug Free workplace Training and development programs availableTuition Reimbursement benefits (for FT Colleagues) Health and Wellness Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much moreFull-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibilityWe are looking for individuals who want to make a difference where our customers live and work. Is that you?Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.California residents click here to review your privacy rights.By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.PDN-9b8e2fe6-a719-43a0-a926-2d48010eac02
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More About this Listing: Planning Specialist - Customer Experience
Planning Specialist - Customer Experience is a Other Jobs Planning Specialist - Customer Job at Rentokil North America located in Wyomissing PA. Find other listings like Planning Specialist - Customer Experience by searching Oodle for Other Jobs Planning Specialist - Customer Jobs.
Planning Specialist - Customer Experience is a Other Jobs Planning Specialist - Customer Job at Rentokil North America located in Wyomissing PA. Find other listings like Planning Specialist - Customer Experience by searching Oodle for Other Jobs Planning Specialist - Customer Jobs.