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Digital Member Solutions Specialist
Location:
Henderson, NV
Description:
Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2022 We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the second year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off. Join the Credit Union 1 Team If you are highly motivated, friendly and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path. Top reasons to begin a career at Credit Union 1: Get paid for NOT working 13 holidays each year! PTO: Vacation, Sick and Personal time off Tuition reimbursement for approved courses (after 1 year) Free employee assistance program Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development. Excellent benefits packages including: Medical PPO insurance Dental & vision insurance (employee coverage 100% company paid) Life, AD&D and long-term disability insurance (100% company paid) 401(k) retirement and profit-sharing plan Being part of a team providing services with the goal of improving the ongoing economic well-being of our members. The Job at a Glance Provides efficient and courteous member service on all communication channels. Seeks to enhance and extend the member's financial relationship with Credit Union 1 by satisfying initial requests and inquiries. Proactively offers additional services to improve member financial well-being. Provides the member with an exceptional service experience. Acts as primary point of contact for member and assists branches in providing excellent service. A Typical Day Perform transactions for members through all digital communication channels including (email, chat, SMS, and secure messages). Provide first contact resolution by identifying and helping solve member questions and issues in a quick and efficient manner. Achieve established Service Level Agreements (SLA's) while maintaining world class member satisfaction levels. Fulfill member requests within established SLA timeframes. Encourages members' self-reliance by educating them on digital platform usage. Retains members, educating them on digital channels, converting lapsed members into active members and creating stickiness with products, services, and the member experience. Diffuse frustrated member and ensure effective and successful complaint resolution. Maintain account data integrity. Cross-sell Credit Union 1 products and services. Acts as liaison between support areas and branches for funds transfer, research and stop pays. Report significant events and issues to manager for further review and action. Organize and file member service documents in compliance with record retention standards. Know and apply Credit Union 1 policies and procedures appropriately. Provide professional communication via all CU1 digital communication channels. Complete administrative tasks including but not limited to printing cashier checks, closing accounts, handling incoming/outgoing mail, and printing/mailing physical cards as needed. Support the Member Solutions team by answering phones during peak volume periods or other instances at management discretion. Perform other duties as assigned. Be Great. Be Engaged. Be Open. Be Nice. What We Look For High School diploma or equivalent required; some college preferred. 1-2 years financial service or customer service experience preferred. Detail oriented. Keyboarding and computer skills. Good analytical and organizational skills. Ability to multitask Empathetic Excellent verbal and written communication skills. Able to handle a variety of duties. Able to work quickly and accurately. Professional demeanor. Rotating shifts required, including Saturdays as scheduled. Location: 2 651 Paseo Verde Parkway, Henderson, NV Job Posted by ApplicantPro
Company:
Credit Union 1
Posted:
January 25 on ApplicantList
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More About this Listing: Digital Member Solutions Specialist
Digital Member Solutions Specialist is a Jobs Digital Member Solutions Job at Credit Union 1 located in Henderson NV. Find other listings like Digital Member Solutions Specialist by searching Oodle for Jobs Digital Member Solutions Jobs.
Digital Member Solutions Specialist is a Jobs Digital Member Solutions Job at Credit Union 1 located in Henderson NV. Find other listings like Digital Member Solutions Specialist by searching Oodle for Jobs Digital Member Solutions Jobs.